At SS Crafted Knife, we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines how we handle order processing, shipping times, and delivery.
1. Order Processing
- All orders are processed within [1–3 business days] after confirmation
- Orders are not shipped on weekends or public holidays
- You will receive a confirmation email once your order has been placed
2. Shipping Time
Estimated delivery times:
- Local Shipping: [3–5 business days]
- International Shipping: [7–14 business days]
Delivery times may vary depending on your location and external factors.
3. Shipping Charges
- Shipping costs are calculated at checkout based on your location
- We may offer free shipping on selected orders or promotions
4. Order Tracking
Once your order is shipped:
- You will receive a tracking number via email
- You can track your order using the provided link
5. Delays
While we strive to deliver on time, delays may occur due to:
- High order volumes
- Customs processing (for international orders)
- Courier or logistics issues
We appreciate your patience in such cases.
6. Incorrect Address
Please ensure your shipping details are correct at checkout.
- We are not responsible for orders delivered to incorrect addresses
- Additional charges may apply for re-delivery
7. Lost or Damaged Packages
If your order is lost or arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos (if applicable)
We will assist you in resolving the issue as quickly as possible.
8. International Shipping & Customs
- International orders may be subject to customs duties or taxes
- These charges are the responsibility of the customer
9. Contact Us
For any shipping-related questions, please contact us:
SS Crafted Knife
Email: info@sscraftedknife.com
Phone: +1 3023082245