At SS Crafted Knife, we are committed to delivering high-quality products. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
You have [7 / 14 / 30] days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be in its original packaging
- Proof of purchase (receipt or order confirmation) is required
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (not due to our error)
- Customized or personalized knives
- Items purchased on clearance or final sale
3. Refunds
Once we receive and inspect your return:
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be processed to your original payment method within [5–10 business days]
4. Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
If you need an exchange, contact us at: [your email]
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
6. Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos as proof. We will resolve the issue as quickly as possible.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us at info@sscraftedknife.com
8. Contact Us
If you have any questions about returns or refunds, please contact us:
SS Crafted Knife
Email: info@sscraftedknife.com
Phone: +1 3023082245